So we're still trying to ascertain from the information that we are receiving what the users who are impacted have in common so that we isolate and replicate the issue and come up with an appropriate remedy. We have had a few million users successfully update so far (as many as we'd usually expect a few hours after a new release) and it looks like whatever is going on is not impacting 99%+of users. We will certainly be posting an update when we have more information to share.
I will be surprised if they let us know what is happening
If you could also send us any crash dumps for CCleaner these can be found by searching for the below location in the Window search bar: When CCleaner opens, use the program to replicate the problem you are reportingĪfterwards, a log file will be generated in the C:\Program Files\CCleaner folder and it will be named in the format of "CCleaner_.log". Open the "Run" dialog in Windows (On the keyboard, hold/release the Windows ( ) and "R" keys simultaneously) and ideally a debug log file, which can be obtained as follows: Windows version and any AV/firewall software that may be running If you had this problem after an automatic update, manual update or fresh installation.Īnd if you updated, what version you were on previously. If this is a free or paid version of CCleaner (we'll be prioritising this either way, but may help us isolate the issue) To help us determine why some users are impacted and some are not, please shoot a note to with something like "5.89 crash" or similar in the subject line so that we can pull it out of the queue for prompt attention. Further to Laurence's note above, we are seeing the vast majority of updates to 5.89 going off without a hitch, but also a few more cases like you describe than we would want to see and we've got a squad actively investigating this now.
0 kommentar(er)
